Raida Aeroprix Racing Boots come with a 1-year limited warranty from the date of purchase, covering manufacturing defects in materials or workmanship.
What’s Covered:
- Manufacturing defects in stitching, sole bonding, or buckles
- Premature failure of Velcro, straps, or closure systems
- Material separation under normal riding use
- Faulty shank, footbed, or internal padding due to manufacturing issues
If a valid manufacturing defect is confirmed, Raida will repair or replace the boots at its sole discretion.
What’s Not Covered:
- Damage from crashes, falls, or impact during off-road use (these are protective, not indestructible)
- Wear and tear from normal or aggressive riding
- Sole wear from gear shifting, walking, or footpegs
- Damage caused by water immersion, pressure washing, or drying under direct heat
- Buckle breakage due to over-tightening or forceful handling
- Leather or PU discoloration, fading, or wrinkling due to sun, water, or sweat
- Mold or odor caused by storing boots when damp
- Improper fit, comfort issues, or stiffness after use (break-in time varies by rider)
- Unauthorized modifications or third-party repairs
Note- Designed to withstand rain and wet riding conditions. However, during prolonged exposure to heavy monsoon conditions, deep water crossings, or continuous water contact, minor water seepage may occur over time.
Warranty is non-transferable and applies only to purchases made through the Raida website or authorized dealers.
Due to the technical nature of this product, we allow exchanges under specific conditions.
Return Window
- Returns must be requested within 48 hours of delivery
- Product must be unused, in original packaging, with tags and invoice intact
- Approval from Raida support team is mandatory before initiating any return
Exchange Policy
- One-time size exchange is allowed within 48 hours of delivery
- Subject to stock availability and inspection
- Return shipping must be arranged by the customer unless the error is from Raida
Refund Policy
- Refunds are not allowed
- Store credit will be issued for approved returns, redeemable only on:
- raidagears.com
- Raida exclusive retail outlets
- In rare exceptions where a refund is approved (at Raida’s discretion), a ₹650 restocking & handling fee will be deducted
How to File a Warranty or Return Claim
Please email support@raidagears.com with:
- Order ID
- Description of the issue
- Clear photos/videos showing the problem area
Our team will respond within 5–7 business days with next steps. If a return for inspection is required, instructions will be shared.
Important Notes
- Do not machine wash or dry the boots under direct heat
- Use only mild cleaning and air-drying methods
- Warranty inspection and repair may take 20–30 business days
- Warranty is void if product is used in conditions beyond its intended purpose (e.g., water crossings, racing crashes, etc.)
