Raida Trailcraft Boots come with a 1-year limited warranty from the date of purchase, covering manufacturing defects in materials or workmanship.
What’s Covered:
- Manufacturing defects in stitching, sole bonding, or buckles
- Premature failure of Velcro, straps, or closure systems
- Material separation under normal riding use
- Faulty shank, footbed, or internal padding due to manufacturing issues
If a valid manufacturing defect is confirmed, Raida will repair or replace the boots at its sole discretion.
What’s Not Covered:
- Damage from crashes, falls, or impact during off-road use (these are protective, not indestructible)
- Wear and tear from normal or aggressive riding
- Sole wear from gear shifting, walking, or footpegs
- Damage caused by water immersion, pressure washing, or drying under direct heat
- Buckle breakage due to over-tightening or forceful handling
- Leather or PU discoloration, fading, or wrinkling due to sun, water, or sweat
- Mold or odor caused by storing boots when damp
- Improper fit, comfort issues, or stiffness after use (break-in time varies by rider)
- Unauthorized modifications or third-party repairs
Note: These boots are not waterproof. Exposure to water, slush, or river crossings may lead to moisture ingress. This is not considered a defect.
Warranty is non-transferable and applies only to purchases made through the Raida website or authorized dealers.
Due to the technical nature of this product, we allow exchanges under specific conditions.
Return Window
- Returns must be requested within 48 hours of delivery
- Product must be unused, in original packaging, with tags and invoice intact
- Approval from Raida support team is mandatory before initiating any return
Exchange Policy
- One-time size exchange is allowed within 48 hours of delivery
- Subject to stock availability and inspection
- Return shipping must be arranged by the customer unless the error is from Raida
Refund Policy
- Refunds are not allowed
- Store credit will be issued for approved returns, redeemable only on:
- raidagears.com
- Raida exclusive retail outlets
- In rare exceptions where a refund is approved (at Raida’s discretion), a ₹650 restocking & handling fee will be deducted
How to File a Warranty or Return Claim
Please email support@raidagears.com with:
- Order ID
- Description of the issue
- Clear photos/videos showing the problem area
Our team will respond within 5–7 business days with next steps. If a return for inspection is required, instructions will be shared.
Important Notes
- Do not machine wash or dry the boots under direct heat
- Use only mild cleaning and air-drying methods
- Warranty inspection and repair may take 20–30 business days
- Warranty is void if product is used in conditions beyond its intended purpose (e.g., water crossings, racing crashes, etc.)
