RAIDA URBANR RIDING SHOE

FOOT LENGTH (CM)	UK	US	EU
26.3	6	7	40
27	7	8	41
27.7	8	9	42
28.3	9	10	43
29	10	11	44
29.7	11	12	45

 

Following these cleaning and maintenance tips will help prolong the life of your riding boots and keep them looking and performing their best.

 

• Regular Cleaning: After each ride, wipe down your boots with a damp cloth to remove any dirt, dust, or mud. Pay special attention to the soles and any areas with visible grime.
• Leather Care: If your riding boots are made of leather, use a leather cleaner specifically designed for footwear. Apply the cleaner according to the manufacturer’s instructions and use a soft brush or cloth to gently scrub away any stains or marks. After cleaning, apply a leather conditioner to moisturize and protect the leather from drying out.
• Waterproofing: If your boots are not already waterproof, consider applying a waterproofing spray or wax. This will help protect them from water damage and extend their lifespan.
• Drying: If your boots get wet, allow them to air dry naturally. Avoid placing them near direct heat sources like radiators or using a hairdryer, as excessive heat can damage the leather or cause it to crack.
• Odor Control: To keep your boots smelling fresh, sprinkle some baking soda or use odor-fighting inserts specifically designed for footwear. This will help absorb moisture and neutralize unpleasant odors.
• Sole Maintenance: Check the condition of the soles regularly. If you notice excessive wear or damage, consider getting them resoled by a professional cobbler to maintain traction and ensure safety while riding.
• Storage: When not in use, store your boots in a cool, dry place away from direct sunlight. Avoid stacking heavy objects on top of them, as this can deform the shape of the boots.
• Zipper Care: If your boots have zippers, keep them clean by wiping them with a damp cloth regularly. Apply a silicone-based lubricant or zipper wax to ensure smooth operation.
• Replace Insoles: If the insoles of your boots are removable, consider replacing them periodically to maintain comfort and support.

1-Year Warranty

Raida Boots are covered under a 1-year limited warranty from the date of purchase. This warranty applies exclusively to manufacturing defects in materials or workmanship.

What’s Covered:

• Manufacturing defects in stitching, sole bonding, and material construction
• Faulty zippers or buckles
• Defective outsoles or insoles caused by manufacturing error

If a valid defect is identified within the warranty period, Raida will repair or replace the boots at our discretion, free of charge.

What’s Not Covered:

This warranty does not cover:

• Damage caused by normal wear and tear, misuse, accidents, or modifications
• Fading, scuffing, or creasing due to use
• Water ingress, as Vintago boots are not waterproof
• Leather softening, wrinkling, or color changes due to weather or moisture
• Damage from improper storage or maintenance
• Any personal or incidental loss (e.g. loss of use, time, or other property)
• Elastic panels losing stretch/tension over time due to repeated use

Warranty is non-transferable and applies only to products purchased directly from the Raida website or authorized Raida dealers.

Returns & Exchanges

We want you to be fully satisfied with your purchase.

• Return Window: You may return unused Vintago boots within 7 days of delivery for a refund or exchange, provided they are in original condition with tags and packaging intact.
• Exchange for Size: One free size exchange is allowed within 7 days, subject to stock availability.
• Return Shipping: Return shipping costs are borne by the customer unless the return is due to a Raida error (e.g., wrong size or damaged product sent).
• No refunds will be provided.
• On approval, a store credit will be issued which can be redeemed only on:
• The Raida official website
• Raida exclusive brand stores
• In rare, exceptional cases where a refund is permitted, a ₹450 deduction will apply as processing and logistics charges.
• Return shipping for exchange is the buyer’s responsibility unless there was a shipping error or verified defect.
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Warranty Claim Process

Contact Us: Email support@raidagears.com with your order number, a detailed description of the issue, and clear images from multiple angles.

• Review: Our team will assess the claim and respond within 5-7 working days.
• Return for Inspection: If required, send the product to Raida for inspection. If approved, Raida will handle repair or replacement and ship it back at no cost. In case of rejection, we will notify you and may offer a paid repair option.

Important Notes

• Repairs under warranty may take 20–30 business days depending on the issue.
• Any unauthorized alterations or repairs void the warranty.
• Products returned without prior approval will not be processed.